CoSo Connection Community

A Day in the Life of a CoSo Cloud Customer Success Manager

Jun 21, 2017   /   by

It’s a question we get asked by everyone daily – and one that we want to clarify for you, our beloved CoSo Cloud customers. What EXACTLY is a “Customer Success Manager?” Here at CoSo Cloud, CSMs wear many hats (sometimes all simultaneously). We’re PART therapist, PART quarterback, PART friend . . . and ALL dedicated […]

Support Ticket Processes & Best Practices

Jun 19, 2017   /   by

At CoSo Cloud, we take pride in our responsiveness to the issues of our Managed Service customers.  To better help when an issue does arise, we would like to provide some helpful hints for opening tickets.  When opening a ticket, it is important to supply the necessary information and context, which will enable the CoSo […]

Adobe Connect Mobile: Uses beyond mobile

Jun 15, 2017   /   by

An unlikely ally in non-mobile situations The first time most people hear about the Adobe Connect Mobile app is usually the last time they really think about it.  It’s often relegated to an “in case of emergency” role, where it’s whipped out when you’re running unexpectedly late to a meeting that you “have” to attend, […]

Teaching to Short Attention Spans Really Comes Down to One Thing

Jun 12, 2017   /   by

A few months ago we conducted a survey that asked workers what they sometimes find themselves doing during their virtual training sessions. 42% said they tune out to perform work-related tasks. Okay, while engagement is critical for sessions to be productive, it’s hard to fault an employee for prioritizing work over training. We could even […]

What is High-Consequence eLearning?

Jun 8, 2017   /   by

At CoSo, we talk a lot about high-consequence eLearning and collaboration. What is that, exactly? It’s eLearning or collaboration that could have devastating consequences if improperly conducted. We’re talking about failures that could sink a company. Mistakes that could take a life. For many, virtual training can sometimes be a periodic and relatively non-critical affair. […]

The True Cost of Bad Training

May 31, 2017   /   by

The other day I walked into a car dealership. I wasn’t quite ready to buy but I wanted to see some of the vehicles that I’ve been checking out online. After talking to the salesperson for a few minutes, he said, “On a hunch, I’d like to show you something that just came in. It’s […]

Commitment to High Customer Satisfaction

May 26, 2017   /   by

CoSo General Manager, Glen D. Vondrick, recounts changes and recaps the services available for CoSo’s customer base moving forward.   Over the past two months since we became CoSo Cloud LLC, an AASKI company, we’ve experienced several changes internally, but I’m proud to say these changes have not impacted our commitment or delivery of our […]

Tips for Securing Your Adobe Connect Meeting

May 24, 2017   /   by

Tips to make your Adobe Connect Meetings EXTRA Secure! Almost daily, you can wake up, check the news, and read yet another story of some company or organization getting hacked, and suddenly, hacked content, leaked content, classified content all becomes public knowledge – ruining reputations and lives along the way. Let’s think about security in […]

6 Rules for a Great Presentation

May 22, 2017   /   by

Presentation tips for a stellar virtual presentation The fundamentals of a great presentation are choosing the right content, having the right tools, and presenting in a way that connects with your audience. We’ll leave the content up to you – but let us help you deliver your message in a way that will be smooth, […]

Audio Setting: Tips for Triaging Audio Problems in a Pinch

May 17, 2017   /   by

You know the saying, a chain is only as strong as its weakest link.  Well, you can’t control everything and we’ve all been in situations where we have a guest speaker or presenter trying to get into an Adobe Connect room from somewhere else and you get that frantic text or email saying “I can’t […]

What Your Learners Really Said

May 9, 2017   /   by

Attention trainers: We talked to your learners. They say they want to learn, but you’re failing to engage them. Okay, maybe we didn’t talk to your learners. But we did survey 550 workers, and chances are your learners are harboring at least some of the same complaints. But before we get to those, consider this: […]

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