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Author Bio
Mark Douglas
Mark Douglas, Author at CoSo Cloud | Secure Virtual Training & Collaboration
Mark leads the Customer Success team responsible for nurturing client and partner relationships. He has worked successfully with CoSo’ enterprise customers for the last 5 years, and prior to CoSo, Mark gained over 10 years of experience delivering products and services as a Program manager at Nielsen and as an Operations Manager at CriticalPath, Inc. Mark has a Bachelor of Science in Political Economy of Natural resources from University of California, Berkeley.

Announcing Adobe Connect 10.1 at CoSo Cloud

Mar 29, 2019   /   by

Adobe Connect 10 is here! We are happy to announce that Adobe Connect 10.1.1 is available in our Secure Private Cloud and we can start planning your upgrade when you are ready (Managed Service Customers only). Adobe Connect 10.2 is not far behind. Adobe Connect 10 has a new, modern participant HTML5 user interface, and […]

Network Speed

Calculating Network Bandwidth Needs for Adobe Connect

Mar 15, 2018   /   by

At CoSo, when bring on a new customer or when our Enterprise or Government customers bring on a new office, we commonly get questions about how to figure out the bandwidth needs for that office to support Adobe Connect and questions about best practices to avoid potential latency and/or problems in the meeting as they […]

Monitoring Virtual Meetings at Once

Oct 18, 2017   /   by

Did you know that . . . Your support teams can monitor multiple, important events simultaneously in one consolidated view? For companies that have mission critical webinars, meetings, or classes, CoSo Cloud partnered with eSyncTraining to develop a Monitoring service that allows support staff to monitor, communicate with, and access several rooms at once.  This […]

Need to publish to Youtube? Automating FLV to MP4 Conversion

Aug 29, 2017   /   by

Do you ever need to publish recordings of Training sessions outside Virtual Training Platform?  Extending the reach of valuable content to places like your corporate website, intranet or Youtube can give your training even higher exposure.   When you create recordings in Adobe Connect, the default format is FLV.  The native experience in Adobe is […]

Protecting Sensitive Company Information

Jul 27, 2017   /   by

Protecting Sensitive Company Information – A CoSo Cloud Success Story Recently, we had a customer come to us with a very interesting issue.  Participants of their internal sales meetings, which they ran on Adobe Connect, were taking screenshots of the highly sensitive product material being presented and circulating them externally, pre-disclosing valuable information prior to […]

Support Ticket Processes & Best Practices

Jun 19, 2017   /   by

At CoSo Cloud, we take pride in our responsiveness to the issues of our Managed Service customers.  To better help when an issue does arise, we would like to provide some helpful hints for opening tickets.  When opening a ticket, it is important to supply the necessary information and context, which will enable the CoSo […]

Latest Blog

Introducing the CoSo Cloud Customer Resource Portal

It’s an exciting time for CoSo customers! In addition to a host of new applications for Adobe Connect, Captivate Prime and Zoom—like Adobe Connect Broadcaster, which lets you broadcast large scale virtual meetings to 250,000 people, and various LMS integrations with BlackBoard, Brightspace and other environments–CoSo Cloud has just launched a new Customer Resource Portal […]
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