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Mark Douglas
Mark Douglas, Head of Customer Success at CoSo Cloud
Mark Douglas leads the Customer Success team responsible for nurturing client and partner relationships with “white glove services”.

Adobe Connect Add-In Action Required by Sept. 9th

Aug 25, 2017   /   by

Our CoSo Cloud Customers should have already received an email notification directly from Adobe recently.  However, we’d like to remind our customers that on September 9th, 2017, a certificate within the Adobe Connect Add-In will expire.   All Adobe Connect customers (for all versions of Adobe Connect) that join Connect sessions (Meeting, Seminars, Virtual Classrooms) using the Connect Add-in will […]

Protecting Sensitive Company Information

Jul 27, 2017   /   by

Protecting Sensitive Company Information – A CoSo Cloud Success Story Recently, we had a customer come to us with a very interesting issue.  Participants of their internal sales meetings, which they ran on Adobe Connect, were taking screenshots of the highly sensitive product material being presented and circulating them externally, pre-disclosing valuable information prior to […]

A Day in the Life of a CoSo Cloud Customer Success Manager

Jun 21, 2017   /   by

It’s a question we get asked by everyone daily – and one that we want to clarify for you, our beloved CoSo Cloud customers. What EXACTLY is a “Customer Success Manager?” Here at CoSo Cloud, CSMs wear many hats (sometimes all simultaneously). We’re PART therapist, PART quarterback, PART friend . . . and ALL dedicated […]

Support Ticket Processes & Best Practices

Jun 19, 2017   /   by

At CoSo Cloud, we take pride in our responsiveness to the issues of our Managed Service customers.  To better help when an issue does arise, we would like to provide some helpful hints for opening tickets.  When opening a ticket, it is important to supply the necessary information and context, which will enable the CoSo […]

Tips for Securing Your Adobe Connect Meeting

May 24, 2017   /   by

Tips to make your Adobe Connect Meetings EXTRA Secure! Almost daily, you can wake up, check the news, and read yet another story of some company or organization getting hacked, and suddenly, hacked content, leaked content, classified content all becomes public knowledge – ruining reputations and lives along the way. Let’s think about security in […]

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