General Manager
Jim Seaman is CoSo Cloud’s Chief Revenue Officer leading three sales teams (Channel, Federal, and Direct) and is responsible for channel partnerships, customer success, sales engineering, marketing, business development, and sales operations. Jim has over 25 years of direct sales and executive sales management experience in both large public companies and high-growth venture backed companies, selling to large enterprise and public sector agencies. With a strong background in cyber security solutions, Jim most recently came from Proofpoint where he was Sr. Director of Major Accounts, and prior to that held senior-level sales management positions at Sendmail, Netezza, Akamai, Control Data and Nynex. Jim earned his BS in Business Management from the University of Massachusetts Amherst.
Head of Commercial Solutions
Mark Douglas is a veteran at CoSo, responsible for multiple cross functional projects in both Engineering and in Sales. Previously he led the Customer Success team responsible for nurturing client and partner relationships with “white glove services” for Adobe Connect and Adobe Learning Manager. He has worked successfully with CoSo’s enterprise customers for over 5 years. Prior to CoSo, Mark gained over 10 years of experience delivering products and services as a Program manager at Nielsen and as an Operations Manager at CriticalPath, Inc. Mark has a Bachelor of Science in Political Economy of Natural resources from University of California, Berkeley.
VP of Professional Services
Michael Kennedy has been with CoSo over 10 years and leads the Professional Services team to deliver the highest possible customer satisfaction and service level guarantees for our private cloud platform. He has a long history of supporting and managing highly available SaaS solutions with experience leading highly responsive customer support and implementation services. Previously, Michael worked at Adobe, Convergys, and Ernst & Young, where he gained experience in running complex integrated services, with a focus on web conferencing, telephony, learning management solutions (LMS), and eCommerce. While at Adobe, Michael was responsible for the global delivery of their multi-tenant hosted Connect, CreatePDF, and Acrobat.com service offerings.
VP of Market & Development
Rob Porter is Head of Market & Business Development for CoSo’s eLearning solutions. He is responsible for developing and executing corporate communications, market programs, market visibility and positioning strategy to expand CoSo’s market share in eLearning. Rob has a successful 25-year track record in instructional design and eLearning programs as well as authoring and presenting on a variety of corporate topics and learning techniques. During his career, he has built hundreds of hours of eLearning content, workshop curriculum, webinars, presentations, and multiple custom learning platforms for his customers. Rob has supported hundreds of enterprises by designing and deploying custom learning solutions which deliver content to millions of learners. He has developed state of the art learning programs for organizations such as BMW, Nike, Nikon, Johns Hopkins, Microsoft, NVIDIA, Dassault and Domino’s. Before joining CoSo Cloud, Rob founded and was a principal at Training Objectives Corp.
VP of Sales
AJ Gorton is an accomplished sales professional and now leads the CoSo Commercial and Federal sales teams working in the Adobe ecosystem to help complete the solutions for Adobe Connect, Adobe Learning Manager, and Adobe Experience Manager for customers and partners. He has a deep understanding of how to match customer needs with products and services to support each individual customer’s unique use cases. Prior to joining CoSo, AJ spent time working on the development and finance of large commercial and utility scale solar projects and remains passionate about renewable energy. AJ attended University of Oregon where he majored in political science with a minor in economics.
Head of Federal Solutions
Jorma Jennings has over 15-years’ experience in the Adobe ecosystem as a subject-matter-expert for eLearning solutions. Jorma has architected solutions for managed services for commercial and Federal customers. His experience working with customers in every vertical in both sales and solution engineering allows him to match customer requirements with the best solution available leading to consistent high customer satisfaction. Jorma attended Embry-Riddle University with a degree in Professional Aeronautics which he continues to leverage as a flight instructor.
Head of Customer Success
Nick Toone leads CoSo's Customer Success Team who ensure that CoSo’s customers always have a smooth experience. With 20 years of Customer Support and Success experience, Nick is responsible for strengthening relationships and ensuring client satisfaction. By working closely with Sales, Support and Operations, Nick’s team always goes the extra mile to ensure a timely response for client queries and requests. By building and maintaining relationships both inside and outside of the company, Nick and his team have proudly ensured excellent satisfaction ratings and a high customer retention rate. Before joining CoSo, Nick worked at a variety of well-known organizations such as Adobe and Halogen Software, always in a client-first centered role.
Customer Support Manager
Lisa Kaseman is a seasoned communications engineer and customer support leader with nearly a decade of experience driving success in the secure e-learning and virtual collaboration space. Currently serving as Customer Support Manager at CoSo Cloud, Lisa leads with a blend of technical acumen, mission-focused discipline, and a commitment to exceptional service delivery for enterprise and government clients. With a strong foundation in Department of Defense protocols, audio conferencing, and customer satisfaction strategy, Lisa brings deep insight into the intersection of technology, security, and user experience. Her ability to support and scale secure Adobe Connect environments has made her an essential part of CoSo’s trusted managed services team. Previously serving as Senior Communications Engineer, Lisa spent over six years solving complex technical challenges and supporting high-consequence environments—particularly in defense, federal, and training-intensive sectors. She holds a Bachelor’s Degree in Business Administration & Information Systems from the University of Phoenix and is recognized for her leadership, attention to detail, and dedication to long-term customer relationships.
Head of Managed Services
Ben Mazik serves as Head of Managed Services at CoSo Cloud, where he brings over 15 years of deep organizational knowledge and operational leadership. Throughout his tenure, Ben has played a pivotal role in shaping the company’s technical strategy, service delivery, and commitment to secure, reliable enterprise solutions. In his current role, Ben leads and integrates cross-functional teams across Managed Services, DevOps, Professional Services, and Customer Support. He is responsible for driving operational excellence, ensuring high service availability, and maintaining exceptional customer satisfaction across a global client base. Ben oversees the architecture and strategic management of CoSo's AWS environments and has led the deployment of hyper-converged infrastructure across multiple international data centers. He has implemented scalable automation and infrastructure-as-code practices using Terraform, Puppet, Ansible, and PowerShell, dramatically improving efficiency and deployment velocity. A champion of GitOps-driven CI/CD, Ben has built and managed robust pipelines that streamline infrastructure updates and accelerate application delivery. He also leads CoSo’s rigorous compliance posture, managing successful audits and ongoing adherence to SOC2, HIPAA, and FedRAMP (IL2 and IL4) requirements. In addition to overseeing Tier 2 and Tier 3 ITIL-based service operations, change management, and root cause analysis processes, Ben maintains trusted relationships with clients and vendors. His strategic oversight ensures CoSo’s managed services continue to scale with evolving business needs while aligning tightly with customer success outcomes.
Domino’s Case Study
Food Protection and Defense Institute
