Support

On-Shore Technical Support Team

Knowledge team ensuring protection of your sensitive data

At CoSo Cloud, exceptional customer service is more than just lip service.  It’s an integral part of everything we do. With 10 years of providing customized, scalable, secure, and highly reliable managed services for virtual training and web conference meetings, the largest companies and government agencies trust the CoSo Cloud platform for high-consequence collaboration.  

Each managed service customer receives a dedicated customer success manager to ensure success and to help resolve any issue.  Should an issue arise, we have a U.S. based technical support team available 24x7x365 to ensure issues get resolved quickly.

  • A team of highly experienced engineers, all 100% U.S. based, available to you 24x7x365
  • 24/7 Server monitoring & uptime support hours
  • 99.99% SLA
  • Ensuring secure virtual training and collaboration with rigorous security compliance guidelines, including SOC II Type 2, HIPAA, HITRUST, Personally identifiable information (PII) and Federal Government FedRAMP
  • Access to your server infrastructure and real-time analytics through CoSo Insights

For existing managed services clients, the support portal offers delivers easy-to-follow, valuable insight via a streamlined self-service interface.

  • Open and track premium support tickets
  • View and manage license usage as well as reclaim licenses needed for critical meetings
  • See real-time analytics in easy to use charts and graphics on key metrics such as concurrency, minutes, meetings

Don’t have an account? Please contact your CoSo Account Executive to request one or contact us by email.

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