Adobe Connect Add-In Action Required by Sept. 9th

by

August 25, 2017

Our CoSo Cloud Customers should have already received an email notification directly from Adobe recently.  However, we’d like to remind our customers that on September 9th, 2017, a certificate within the Adobe Connect Add-In will expire.  

All Adobe Connect customers (for all versions of Adobe Connect) that join Connect sessions (Meeting, Seminars, Virtual Classrooms) using the Connect Add-in will be affected. Starting on the 9th of September, users without the patched version of the Adobe Connect add-in (version 11.9.980.387) will see a BLANK screen when attempting to join a Connect Session, and be unable to join.

The new Adobe Connect Add-in is now available to download and install from here and will also be available via the lightning installer from Connect within their meeting rooms.

The Adobe Connect Add-in is a specialized version of Flash Player, required for the following functionality in an Adobe Connect Meeting Room:

  • Screen sharing
  • Offline recording (FLV format)
  • Share a supported file by dragging it into a share pod
  • Enhanced Audio and Echo Cancellation (Connect 8 only)

Additional information and links to the updated versions of the Add-In are available from this blog post on Adobe’s website: https://blogs.adobe.com/connectsupport/unable-to-join-adobe-connect-sessions-in-the-connect-add-in-after-september-9th-2017/.

If you need any guidance or assistance with this time-sensitive initiative, please contact your CoSo Cloud Customer Success Manager directly (or email customersuccess@cosocloud.com).

Download Add-In Version 11.9.980.387

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