Virtual Training Tip #1: WIIFM

Aug 29, 2017   /   by

Last month and in our August Customer Newsletter we shared 7 Tips for Helping Expand Use of Virtual Training Within Your Organization  Beginning this month, we’re fleshing out and expanding on each of these tips in a bit more depth. Let’s start with number one – WIIFM? As in, “What’s in it for me?” Right off […]

Need to publish to Youtube? Automating FLV to MP4 Conversion

Aug 29, 2017   /   by

Do you ever need to publish recordings of Training sessions outside Virtual Training Platform?  Extending the reach of valuable content to places like your corporate website, intranet or Youtube can give your training even higher exposure.   When you create recordings in Adobe Connect, the default format is FLV.  The native experience in Adobe is […]

Flash end-of-life Impact for Adobe Connect and the future of HTML5

Aug 28, 2017   /   by

As many of you probably realize, there has been a lot of talk about Adobe Connect and its move toward HTML5 compatibility, as well as Adobe’s recent announcements regarding the deprecation of, and eventual end-of-life for Flash as the primary multimedia platform. Because of the gravity of this evolution, there naturally has been speculation, new information…and some misinformation around […]

Adobe Connect Add-In Action Required by Sept. 9th

Aug 25, 2017   /   by

Our CoSo Cloud Customers should have already received an email notification directly from Adobe recently.  However, we’d like to remind our customers that on September 9th, 2017, a certificate within the Adobe Connect Add-In will expire.   All Adobe Connect customers (for all versions of Adobe Connect) that join Connect sessions (Meeting, Seminars, Virtual Classrooms) using the Connect Add-in will […]

7 Tips for Helping Expand Use of Virtual Training Within Your Organization

Jul 28, 2017   /   by

Contributions by Marc Sason As a training leader, you’ve invested a substantial amount of money, time and internal resources to provide ongoing training for your employees.  You want this training and development to make a difference in performance, job satisfaction to keep employees excited and feeling like they’re getting the skills and information they need […]

Protecting Sensitive Company Information

Jul 27, 2017   /   by

Protecting Sensitive Company Information – A CoSo Cloud Success Story Recently, we had a customer come to us with a very interesting issue.  Participants of their internal sales meetings, which they ran on Adobe Connect, were taking screenshots of the highly sensitive product material being presented and circulating them externally, pre-disclosing valuable information prior to […]

Transferring Meeting Ownership to Another User

Jul 25, 2017   /   by

Meeting room persistence or the ability for virtual meeting rooms to exist when the host isn’t present is an extremely powerful Adobe Connect feature.  Over time it’s not uncommon for organizations to rely heavily on this persistence, not only using Connect meetings for recurring meetings but often working these into even business processes, and even […]

Tips for Securing Your Virtual Training Sessions

Jul 6, 2017   /   by

Last week, I wrote about what we believe are the three greatest threats to your virtual training sessions.  They are: The threat of hacked content The threat of leaked content And the threat of disrupted high-consequence training sessions Knowing how your valuable virtual training and critical collaboration sessions are vulnerable is half the battle. But […]

The Three Greatest Virtual Training Security Threats

Jun 27, 2017   /   by

When I ask people if they ever think about virtual training security, they often come back with the same thing: “You mean, do we have virtual training sessions about security? Yes. Yes, we do.” It pretty much answers my question. Organizations may be conducting online training sessions to educate their workers about information security, but […]

A Day in the Life of a CoSo Cloud Customer Success Manager

Jun 21, 2017   /   by

It’s a question we get asked by everyone daily – and one that we want to clarify for you, our beloved CoSo Cloud customers. What EXACTLY is a “Customer Success Manager?” Here at CoSo Cloud, CSMs wear many hats (sometimes all simultaneously). We’re PART therapist, PART quarterback, PART friend . . . and ALL dedicated […]

Support Ticket Processes & Best Practices

Jun 19, 2017   /   by

At CoSo Cloud, we take pride in our responsiveness to the issues of our Managed Service customers.  To better help when an issue does arise, we would like to provide some helpful hints for opening tickets.  When opening a ticket, it is important to supply the necessary information and context, which will enable the CoSo […]

Latest Blog

Here Comes Adaptive Learning!

Corporate training has seen some incredible advances over the years. There was of course the big leap in new, innovative teaching methods and techniques driven by the widespread computerization that started in the 1960s with PLATO, the first computer-assisted instruction system that originally called the University of Illinois home before supporting thousands of terminals worldwide. […]
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