Customer Success

Customer Success

Experts dedicated to ensuring the success of YOUR virtual training and collaboration environment

3/5 of organizations cannot implement a technology-enabled learning strategy due to lack of skills. The Ambient Insight 2012-2017 Worldwide Mobile Learning
41% of global Fortune 5000 companies use some sort of educational technology to instruct employees Kineo eLearning in the Enterprise Survey

Our experienced team of Customer Success Managers is a dedicated resource. We’re here to help you monitor your virtual environment, including tracking usage statistics, sending alerts, providing deep reporting with actionable insights, and making proactive recommendations to increase your success.

With your Customer Success Manager, you can expect to receive:

  • Strategic account planning and solution strategy
  • Account usage and data analysis around adoption
  • Support organization assistance and enablement
  • Best practices around your specific use cases
  • Training and adoption support for administrators and users

Reporting and Analytics

Rather than leaving data analysis up to you, our Customer Success Managers will provide detailed analytics data reports and then translate information into actionable insights, including:

  • Usage trends
  • Adoption reports
  • Departmental comparisons
  • License utilization

Training and Adoption

  • Standardized and customized training
  • Adoption programs and solution-based learning sessions
  • Ongoing adoption analytics to help you achieve the required ROI
  • Ongoing enablement and roadmap planning
  • On-demand library of FAQs and videos

Customization

As your needs evolve, your Customer Success Manager will work with you to customize your eLearning solution with the latest technologies and add-ons. If a solution isn’t available out of the box, we’ll create one for your application.

Our entire CoSo team takes your business seriously. We continually want your feedback and will incorporate it into developing best practices and creating new technologies for customized use cases.

Ready to learn more about securing your virtual training and web conferencing?
Schedule a free virtual classroom consultation with one of our experts.

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