Domino’s Case Study
Food Protection and Defense Institute
Protecting Sensitive Company Information
Jul 27, 2017 /
Protecting Sensitive Company Information – A CoSo Cloud Success Story Recently, we had a customer come to us with a very interesting issue. Participants of their internal sales meetings, which they ran on Adobe Connect, were taking screenshots of the highly sensitive product material being presented and circulating them externally, pre-disclosing valuable information prior to […]
Transferring Meeting Ownership to Another User
Jul 25, 2017 /
Meeting room persistence or the ability for virtual meeting rooms to exist when the host isn’t present is an extremely powerful Adobe Connect feature. Over time it’s not uncommon for organizations to rely heavily on this persistence, not only using Connect meetings for recurring meetings but often working these into even business processes, and even […]
Tips for Securing Your Virtual Training Sessions
Jul 6, 2017 /
Last week, I wrote about what we believe are the three greatest threats to your virtual training sessions. They are: The threat of hacked content The threat of leaked content And the threat of disrupted high-consequence training sessions Knowing how your valuable virtual training and critical collaboration sessions are vulnerable is half the battle. But […]
The Three Greatest Virtual Training Security Threats
Jun 27, 2017 /
When I ask people if they ever think about virtual training security, they often come back with the same thing: “You mean, do we have virtual training sessions about security? Yes. Yes, we do.” It pretty much answers my question. Organizations may be conducting online training sessions to educate their workers about information security, but […]
A Day in the Life of a CoSo Cloud Customer Success Manager
Jun 21, 2017 /
It’s a question we get asked by everyone daily – and one that we want to clarify for you, our beloved CoSo Cloud customers. What EXACTLY is a “Customer Success Manager?” Here at CoSo Cloud, CSMs wear many hats (sometimes all simultaneously). We’re PART therapist, PART quarterback, PART friend . . . and ALL dedicated […]
Support Ticket Processes & Best Practices
Jun 19, 2017 /
At CoSo Cloud, we take pride in our responsiveness to the issues of our Managed Service customers. To better help when an issue does arise, we would like to provide some helpful hints for opening tickets. When opening a ticket, it is important to supply the necessary information and context, which will enable the CoSo […]
Adobe Connect Mobile: Uses beyond mobile
Jun 15, 2017 /
An unlikely ally in non-mobile situations The first time most people hear about the Adobe Connect Mobile app is usually the last time they really think about it. It’s often relegated to an “in case of emergency” role, where it’s whipped out when you’re running unexpectedly late to a meeting that you “have” to attend, […]
Teaching to Short Attention Spans Really Comes Down to One Thing
Jun 12, 2017 /
A few months ago we conducted a survey that asked workers what they sometimes find themselves doing during their virtual training sessions. 42% said they tune out to perform work-related tasks. Okay, while engagement is critical for sessions to be productive, it’s hard to fault an employee for prioritizing work over training. We could even […]
What is High-Consequence eLearning?
Jun 8, 2017 /
At CoSo, we talk a lot about high-consequence eLearning and collaboration. What is that, exactly? It’s eLearning or collaboration that could have devastating consequences if improperly conducted. We’re talking about failures that could sink a company. Mistakes that could take a life. For many, virtual training can sometimes be a periodic and relatively non-critical affair. […]
The True Cost of Bad Training
May 31, 2017 /
The other day I walked into a car dealership. I wasn’t quite ready to buy but I wanted to see some of the vehicles that I’ve been checking out online. After talking to the salesperson for a few minutes, he said, “On a hunch, I’d like to show you something that just came in. It’s […]
Commitment to High Customer Satisfaction
May 26, 2017 /
CoSo General Manager, Glen D. Vondrick, recounts changes and recaps the services available for CoSo’s customer base moving forward. Over the past two months since we became CoSo Cloud LLC, an AASKI company, we’ve experienced several changes internally, but I’m proud to say these changes have not impacted our commitment or delivery of our […]
