Additions to your CoSo team

by CoSo

October 31, 2017

2017 has been a year of exciting changes for CoSo Cloud.  In April, we were acquired by AASKI Technology.  The past 6 months have busy as we’ve been incorporating AASKI’s tremendous resources, leadership, and best practices into our organization.  Our entire team couldn’t be more thrilled.  And just a few weeks ago, we moved into our new headquarters in Oakland, CA.  The office is in the vibrant historic Oakland neighborhood alongside other unique small businesses.  Sports fans will appreciate our office is a few blocks from the Golden State Warriors practice arena.  Just a few doors down is Oakland Raider Marshawn Lynch’s new store.  

Among these changes, we’ve been greatly expanding the talent bench of our Sales and Customer Service organizations.  Heading up Sales is Jim Seaman, who joined 2 months ago as Chief Sales Executive.  Jim hails from Colorado and leads the sales team, channel partnerships, sales engineering and sales operation teams.  Jim has over 25 years of direct sales and sales management experience with large enterprise and public sector agencies, with a strong background in cybersecurity solutions.  His team includes Mike Sheridan and Sam Cullen on the Federal Side, and Ray Miller and Sean Morrison on the Commercial side.  Supporting both teams is Dasha Coop in Sales Operations.

FEDERAL TEAM:

On the Federal side, most customers have been working closely with Marc Sason, our Customer Success Manager (CSM), along with Mark Douglas, Head of Customer Success, both based in Oakland.  Mark Douglas has been a long time CoSo employee and closely involved with many of our largest customers.  Marc Sason has been working in Customer Success roles for the past 15+ years.  Also new in 2017 are Mike Sheridan and Sam Cullen!  Both came to CoSo with ~4-yrs of experience with Adobe Connect and its ecosystem.  Our federal customers now have local field support resources since both Mike and Sam live in WDC.  Both work with new government customers as well as assisting existing customers driving adoption and training needs.  What Mike may not tell you, is he is an ex-professional baseball player for the Tampa Bay Rays, so he can handle curveballs thrown his way common with large complex accounts.  Alongside Mike is his solutions counterpart, Sam Cullen, also a D.C. native.  Together, Mike and Sam, along with the Federal CSM team, can help you identify the right solutions to solve your business needs.

COMMERICAL TEAM:

On the Commercial side, William Altenloh, CSM, is the go-to contact for current customers, alongside Mark Douglas.  They work very closely with our commercial sales team.  CoSo is lucky to have two former professional athletes, as William used to be a professional golfer in his earlier days.  We’re also happy to have added a new sales leader, Ray Miller, since our last Newsletter.   Ray has been involved with eLearning technologies for many years, as a sales representative for Macromedia Breeze, which Adobe acquired and later renamed Adobe Connect.  He also sold Learning Management Solutions for Macromedia.  In his earlier career, he was a video game programmer.  Ray’s technical partner is Sean Morrison, an Adobe Connect ecosystem veteran, longtime CoSo employee, solution consultant, and a Connect expert.

The Sales and Customer Success organizations are supported behind the scenes with incredible engineering and technical teams, all based here in the U.S.  The team has a collective 100+ years of Connect experience building platforms, security, reliability, usability, and customizations in the product, always with an eye towards solving customer (your) challenges.  Our 20+ technical resources are there to support our customers and sales teams in resolution and are continually monitoring performance and building new products.  Those teams are led by Chris Johnson, Head of Data Operations, Mike Kennedy, Head of Customer Support and Chris Tennant, our Chief Technical Officer.

Our sales team works closely with Customer Success and you’ll see them work more tightly together in the coming months.  CoSo is committed to the highest customer satisfaction and is bringing this additional talent on board to ensure that our customer satisfaction remains among the highest in the industry.  Of course, if there is ever an issue, we want to hear about it to get it resolved quickly!