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Author Bio
Mike Kennedy
Head of Service Delivery and Customer Support
Michael leads CoSo Cloud's Global Service Delivery and Customer Support team to ensure the highest possible customer satisfaction for all service delivery. In addition to technical on-boarding and support, he is responsible for all change and incident ITIL management. He has a long history of supporting and managing highly available SaaS solutions. Previously, Michael worked at Adobe, Convergys, and Ernst & Young, where he gained experience in running complex integrated services, with a focus on web conferencing, telephony, learning management solutions (LMS), and eCommerce. While at Adobe, Michael was responsible for the global delivery of their multi-tenant hosted Connect, CreatePDF, and Acrobat.com service offerings.

Preparing for GDPR: How to enable Adobe Connect Compliance Notifications

May 7, 2018   /   by

As part of CoSo Cloud’s move towards GDPR compliance, one of the changes required for full compliance is that the service sign-up process ensures explicit consent is given to collect user data. This can be done in several diverse ways depending on the architecture of the solution, and for complex deployments we recommend working with […]

Latest Blog

Is It Time to Drop the ‘e’ in eLearning?

You read the title for this post. And now you want to know: is CoSo Cloud suggesting that everyone drop the ‘e’ in eLearning? No, eLearning still accurately defines education applied through electronic means. Web-based learning. Virtual classrooms. Computer-based training. Webinars. Mobile learning. These are all forms of eLearning not only because they transfer knowledge […]
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