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Mike Kennedy
Author Bio
Mike Kennedy
Head of Service Delivery and Customer Support
Michael leads CoSo Clouds Global Service Delivery and Customer Support team to ensure the highest possible customer satisfaction for all service delivery. In addition to technical on-boarding and support, he is responsible for all change and incident ITIL management. He has a long history of supporting and managing highly available SaaS solutions. Previously, Michael worked at Adobe, Convergys, and Ernst & Young, where he gained experience in running complex integrated services, with a focus on web conferencing, telephony, learning management solutions (LMS), and eCommerce. While at Adobe, Michael was responsible for the global delivery of their multi-tenant hosted Connect, CreatePDF, and Acrobat.com service offerings.

Preparing for GDPR: How to enable Adobe Connect Compliance Notifications

May 7, 2018   /   by

As part of CoSo Cloud’s move towards GDPR compliance, one of the changes required for full compliance is that the service sign-up process ensures explicit consent is given to collect user data. This can be done in several diverse ways depending on the architecture of the solution, and for complex deployments we recommend working with […]

Latest Blog

Announcing Adobe Connect 10.1 at CoSo Cloud

Adobe Connect 10 is here! We are happy to announce that Adobe Connect 10.1.1 is available in our Secure Private Cloud and we can start planning your upgrade when you are ready (Managed Service Customers only). Adobe Connect 10.2 is not far behind. Adobe Connect 10 has a new, modern participant HTML5 user interface, and […]

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