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Author Bio
Mike Kennedy
Head of Service Delivery and Customer Support
Michael leads CoSo Cloud's Global Service Delivery and Customer Support team to ensure the highest possible customer satisfaction for all service delivery. In addition to technical on-boarding and support, he is responsible for all change and incident ITIL management. He has a long history of supporting and managing highly available SaaS solutions. Previously, Michael worked at Adobe, Convergys, and Ernst & Young, where he gained experience in running complex integrated services, with a focus on web conferencing, telephony, learning management solutions (LMS), and eCommerce. While at Adobe, Michael was responsible for the global delivery of their multi-tenant hosted Connect, CreatePDF, and Acrobat.com service offerings.

Preparing for GDPR: How to enable Adobe Connect Compliance Notifications

May 7, 2018   /   by

As part of CoSo Cloud’s move towards GDPR compliance, one of the changes required for full compliance is that the service sign-up process ensures explicit consent is given to collect user data. This can be done in several diverse ways depending on the architecture of the solution, and for complex deployments we recommend working with […]

Latest Blog

CoSo Cloud Unveils CoSo Insights 2.0 for eLearning Security, Compliance and Performance Data

OAKLAND, Calif., March 3, 2020 — CoSo Cloud LLC (CoSo), the leading secure private cloud managed services provider for virtual classroom training and high-consequence meetings, announced today the release of its new and unique customer web portal, CoSo Insights 2.0, for large organizations and government agencies that depend on Adobe Connect for global web conferencing […]
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