Mark Douglas
Author Bio
Mark Douglas
Mark Douglas, Author at CoSo Cloud | Secure Virtual Training & Collaboration
Mark leads the Customer Success team responsible for nurturing client and partner relationships. He has worked successfully with CoSo’ enterprise customers for the last 5 years, and prior to CoSo, Mark gained over 10 years of experience delivering products and services as a Program manager at Nielsen and as an Operations Manager at CriticalPath, Inc. Mark has a Bachelor of Science in Political Economy of Natural resources from University of California, Berkeley.
Network Speed

Calculating Network Bandwidth Needs for Adobe Connect

Mar 15, 2018   /   by

At CoSo, when bring on a new customer or when our Enterprise or Government customers bring on a new office, we commonly get questions about how to figure out the bandwidth needs for that office to support Adobe Connect and questions about best practices to avoid potential latency and/or problems in the meeting as they […]

Monitoring Virtual Meetings at Once

Oct 18, 2017   /   by

Did you know that . . . Your support teams can monitor multiple, important events simultaneously in one consolidated view? For companies that have mission critical webinars, meetings, or classes, CoSo Cloud partnered with eSyncTraining to develop a Monitoring service that allows support staff to monitor, communicate with, and access several rooms at once.  This […]

Need to publish to Youtube? Automating FLV to MP4 Conversion

Aug 29, 2017   /   by

Do you ever need to publish recordings of Training sessions outside Virtual Training Platform?  Extending the reach of valuable content to places like your corporate website, intranet or Youtube can give your training even higher exposure.   When you create recordings in Adobe Connect, the default format is FLV.  The native experience in Adobe is […]

Protecting Sensitive Company Information

Jul 27, 2017   /   by

Protecting Sensitive Company Information – A CoSo Cloud Success Story Recently, we had a customer come to us with a very interesting issue.  Participants of their internal sales meetings, which they ran on Adobe Connect, were taking screenshots of the highly sensitive product material being presented and circulating them externally, pre-disclosing valuable information prior to […]

Support Ticket Processes & Best Practices

Jun 19, 2017   /   by

At CoSo Cloud, we take pride in our responsiveness to the issues of our Managed Service customers.  To better help when an issue does arise, we would like to provide some helpful hints for opening tickets.  When opening a ticket, it is important to supply the necessary information and context, which will enable the CoSo […]

Latest Blog

Creating Multiple Versions of a Single Adobe Connect Recording

It’s that moment right after a great webinar or virtual training session where you realize you have a recording that is worth its weight in gold. Now if only I could have two or more versions of the recording. How great would it be to be able to have a short marketing version, a clip […]