Bringing a Human Touch to Kaplan Test Prep

Virtual classrooms with extensive engagement options to maintain maximum focus and retention.

Summary:

Kaplan turned to CoSo to create a virtual environment that could provide both faculty and students with a unique human feel not normally associated with the high technology of online learning. The result: a reliable, secure, web-based academic platform that turns the world into their classroom.

Challenge:

With tens of thousands of new enrollments every year, the system needed to be capable of handling thousands of active student learning sessions simultaneously with room for high growth. For Kaplan, which charges sizable tuition to help students get the test scores they need to go on to great careers, service disruptions are not an option. The reliability, flexibility, and performance of their online program could never falter—especially as new students and instructors were being added to the system.

Solution:

After initially working with Adobe Connect on their own, Kaplan approached CoSo for a more robust solution that could provide a higher level of performance and security. CoSo recommended hosting Connect privately in the CoSo Cloud and was soon delivering on Kaplan’s stringent security and always-on reliability requirements. To help Kaplan ensure the system was always running at peak performance, CoSo also provided access dashboards and reports that presented a broad range of success metrics along with premium services and specialized tools. And because Kaplan was committed to providing an online learning experience that was truly different, they depended on CoSo to purpose-build their Connect deployment in order to support a wide range of desired features without sacrificing absolute reliability.


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