Leveraging Tools for HR and Training Managers

"Increased engagement for users, who completed training faster."

Summary:

CoSoCloud created an exciting, branded experience that dramatically increased engagement for users and clients. Users completed required training faster and increased both the frequency and quantity of engagement with non- required content. The result was significantly decreased need and time spent by HR and IT following up on compliance training completions. Especially proactive learners who completed non-required training improved their soft skills as well as their technical skills, resulting in more overall positive annual reviews. Furthermore, the company registered higher client satisfaction not only from its creative advertising and marketing services but by how well it was able to train client users on its production platform.

Challenge:

Corporations are increasingly investing in digital tools that provide information or resources to assist employees in performing their daily responsibilities while solving new problems and growing new skills. The problem is when organizations amass so many of these tools, workers have to remember numerous URLs and logins across a vast suite of technologies. As a result, this company, which depends on providing value through its technological solutions, found its employees lacking in the mastery of technical and design skills required to support the company’s competitive advantage. Meanwhile, because the company also provides clients with access to their technology platform so their advertising and marketing teams can closely collaborate throughout the production process, CoSo Cloud needed to provide branded training assistance for external learners in addition to its customer’s internal users.

Solution:

For its learning management system, the company selected Adobe Captivate Prime’s award-winning LMS, a world-class enterprise LMS recognized by leading analysts and adopted by leading corporations and millions of workers around the world. To meet its client’s needs, CoSo Cloud designed a robust, fully customized customer learner dashboard that brings essential features and functionality to the fore to provide users with highly engaged training experiences. To boost use, CoSo Cloud also integrated single sign-on, allowing users to log in from one location. The exciting design also embraces the corporation’s overall message and branding for the internal user and visually alerts users when required training is due or completed. Users can provide course feedback quickly through the UI as well as see the corporation’s active social media activity.

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