CoSo Cloud

Adobe Connect Monitor

Real-Time Monitor and Support for Multiple Adobe Connect Meetings from a Single Console

Adobe ConnectAdobe Connect

Empower your producers, virtual classroom administrators, or IT support staff to oversee support of all your Adobe Connect meetings from a single console. Ideal for organizations running multiple Adobe Connect meetings simultaneously with limited support resources.

It’s an ideal solution for companies with geographically dispersed members and high impact or revenue generating meetings or training sessions.

Administrators can chat bi-directionally with individual members of an Adobe Connect room through our unique support chat pod. This allows administrators to resolve user support issue quickly without being disruptive to the meeting so that every participant has the best experience.

Key Features:
Multi-Room Monitoring
Multi-Room Monitoring
Monitor up to 15 rooms at one time, administrators can view active rooms, turn on/off room views as needed. Room views refresh every 5 seconds.
Bi-Directional Communication
Bi-Directional Communication
Provides live in-meeting support through bi-directional chat from the master console to the Adobe Connect meeting.
Discovery Tool
Discovery Tool
Provide support technicians with the details of the users system information and Adobe Connect usage such as browser type and version, add-in version, latency, audio and camera input used to give more accurate and direct support.
Submission Log
Submission Log
Keep track of support submissions through a queue that tags time of submission, Adobe Connect room, and is searchable for time-sensitive and high-priority assistance and support reporting.
Easy Navigation
Easy Navigation
The UI/UX experience is easy to use and intuitive to help the administrator manage high volumes of support requests.
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