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Mike Kennedy
Author Bio
Mike Kennedy
Head of Service Delivery and Customer Support
Michael leads CoSo Clouds Global Service Delivery and Customer Support team to ensure the highest possible customer satisfaction for all service delivery. In addition to technical on-boarding and support, he is responsible for all change and incident ITIL management. He has a long history of supporting and managing highly available SaaS solutions. Previously, Michael worked at Adobe, Convergys, and Ernst & Young, where he gained experience in running complex integrated services, with a focus on web conferencing, telephony, learning management solutions (LMS), and eCommerce. While at Adobe, Michael was responsible for the global delivery of their multi-tenant hosted Connect, CreatePDF, and Acrobat.com service offerings.

Preparing for GDPR: How to enable Adobe Connect Compliance Notifications

May 7, 2018   /   by

As part of CoSo Cloud’s move towards GDPR compliance, one of the changes required for full compliance is that the service sign-up process ensures explicit consent is given to collect user data. This can be done in several diverse ways depending on the architecture of the solution, and for complex deployments we recommend working with […]

Latest Blog

Creating Multiple Versions of a Single Adobe Connect Recording

It’s that moment right after a great webinar or virtual training session where you realize you have a recording that is worth its weight in gold. Now if only I could have two or more versions of the recording. How great would it be to be able to have a short marketing version, a clip […]

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