FAQ for Customers on ConnectSolution Acquisition

ConnectSolutions is now CoSo Cloud LLC,
an AASKI Company

As of April 1, 2017, ConnectSolutions has become CoSo Cloud LLC, an AASKI company.  We are incredibly excited by the acquisition of our company by a fast-growing business that intends to continue our exciting mission as a trusted private managed cloud services provider for commercial and government customers.

“We’re thrilled to be joining forces with AASKI, a company with a strong mission and customer-focused culture that is very much like our own. Our customers and business partners who rely upon our platform and services for high-consequence virtual training and web conferencing with Adobe Connect, will benefit from the additional knowledge and expertise AASKI has developed in supporting mission critical customer requirements.”

 – Glen D. Vondrick, General Manager of CoSo Cloud

How does this impact CoSo Cloud?
CoSo Cloud will continue to provide secure, reliable Managed and Private Cloud Services for its commercial and federal government customers while expanding its market coverage and breadth of service offerings.  CoSo Cloud will continue to operate out of its central San Francisco headquarters office as a wholly owned Cloud Managed Services business. The entire company remains intact with Glen Vondrick reporting into AASKI’s CEO, Bharat Parikh, and will serve as a member of the AASKI executive team

How does this relationship benefit CoSo’s customers?
AASKI and CoSo Cloud will combine ConnectSolutions’ strength and expertise in Managed and Cloud Services for secure and reliable virtual classroom training and web conferencing with AASKI’s Mission Focused, Customer Centric ® service offerings providing our combined blue-chip commercial and Government customers a stronger and wider combination of service offerings!

Both companies have customers with mission critical business needs and successful experience providing customer service.  AASKI Technology provides professional services for planning, designing, implementing, securing, and managing highly complex, mission-critical network and systems.

Who is AASKI?
AASKI Technology, headquartered in Tinton Falls, NJ, is a CMMI Development Maturity Level 3 rated and ISO 9001: 2008 certified company.  AASKI Technology provides professional services for planning, designing, implementing, securing, and managing highly complex, mission-critical networks and systems. AASKI delivers complete lifecycle communications, infrastructure and support for the world’s most demanding clients – from the U.S. Department of Defense, Department of Homeland Security, Defense Information Systems Agency, Defense Health Agency to leading communication service providers, and equipment manufacturers. These organizations have come to recognize our extraordinary expertise in delivering solutions that meet their objectives, mitigate their risks, and control all of their network-related costs.

How will my service be impacted?
There will be no impact to your service or business.   You will continue to work with your dedicated customer success manager and we will continue to provide outstanding service.  Over time, you can expect to see further investment in CoSo Cloud and broader and stronger service offerings as we fully integrate with AASKI.

What happens to my meetings URLs?
For now there is no change to how you access the platform.  Your customer specific URLs to login in the portal and existing meeting URLs remain as is.  You will continue to log in exactly as you have been to access your meetings and recordings, as well as to create new meetings.

How do I reach CoSo?
The CoSo team remains in the San Francisco office and throughout North America. Our office address is:
126 Post St., Suite 400
San Francisco, CA 94107
We do have a new corporate website: CoSoCloud.com

I need to reach my Customer Success Manager?
You can continue to reach your Customer Success Manager or Account Manager through their same email address and phone number. You can also reach your existing customer success manager or account manager through their new their Coso Cloud email address: Firstname.Lastname@cosocloud.com.

Any changes to where to send invoices?
Accounting will provide updated banking information on your invoice starting April 1, 2017.  Invoices will begin to be transitioned to AASKI Headquarters in Tinton Falls, NJ.  The preferred payment method is ACH/Wire transfer.

Send invoice payment to:
CoSo Cloud, LLC
1 RADAR Way
Tinton Falls, NJ 07724
Phone: 732-493-1700
Fax: 732-493-1701

If you have any questions related to accounting, please send them to ap@cosocloud.com.

How do I log into CoSo Insights (CSI)?
To access CoSo Insights, for now you will continue to log in via https://csiwest.connectsolutions.com/#/login or https://csieast.connectsolutions.com/#/login depending on if you’re located near the East Coast or West Coast. If you have problems, please reach out to your customer success manager.

I need to reach technical customer support.
If you need to reach technical customer support, please email support@cosocloud.com or log in through customer.connectsolutions.com

I have other questions.
Please contact us at https://cosocloud.com/contact-us or info@cosocloud.com and we’ll direct the question to the right individual.

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